After reading and digesting the 400 page manual for about 5 months, I started with simple wire frames and designs for evolving and simplifying the extremely outdated UI
On going, direct government stakeholder, prime client communication
and training material revisions continued through the rollout and quarterly releases. We would host DUGS (DBIDS user groups) to get feedback, suggestions and improvements and future feature requests.
My involvement with the C# / .net thick client releases, Angular web portal and Mobile/Desktop user pre-enrollment was minimal, however, I would jump into the code and make small UI changes until our team grew.
On going Next Gen explorations and prototypes were always in the background, hoping I could anticipate and encourage evolution across the teams. Devs, Q/A, Help Desk,
Documentation, Training Materials, Ops, IA and the services.